Terms & Conditions

Please help us to serve you better

Serving our clients whose needs and orders change daily, if not hourly, is our primary concern. We will often have new inventory produced for your event based on your order confirmation. The following policies are in place to guide you through the ordering process so that every order can be filled in a timely manner. Thank you for your business!

Additions to an order

Additions to an order may be made at no charge, based on the availability of the items requested. Additions may be treated as a separate order if the original order has already left our premises, and may be subject to a timed-delivery fee based on your schedule requirements.

Cancellation of an order

To avoid a 40% restocking fee, we must receive a cancellation request no later than 12 pm, two business days before the delivery date on your contract (excluding holidays). Cancellation requests must be sent by email to orders@windycitylinen.com — verbal communication and voice messages are not accepted. We’ll send you a cancellation confirmation once your request is received; your sent email serves as proof of the request. Once an order has left for delivery, the full payment terms of the contract are in effect.

Delivery

Standard deliveries are made between 9:00 a.m. and 6:00 p.m., Monday through Friday. Rush, timed and weekend/holiday deliveries are available — call (224) 279-1500 for pricing.

Missing linen

All linen provided through a Windy City Linen order must be returned in full. Any items not returned are considered missing, and a replacement fee is charged per missing piece. Please account for all rented items at the end of your event to avoid additional charges.